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Privacy Policy

Last updated: July 14, 2026

1. What We Collect

When you use SplitHaus, we collect:

  • Your name and email address, from sign-in
  • Reservation and scheduling data you create within the app
  • Property configuration data entered by property administrators
  • Usage activity within properties you belong to (reservation history, etc.)

We use cookies to keep you signed in and to understand how our app and marketing pages are used, so we can improve them. This includes basic product analytics inside the app, tied to your account once you are signed in, and page-usage analytics on our marketing pages before you sign up. We do not use this data for advertising, and we do not build ad profiles.

2. What We Do NOT Collect or Sell

  • We do not sell your personal data to third parties
  • We do not collect payment information directly (handled by Stripe)
  • We do not track you across other websites
  • We do not build advertising profiles

3. How We Use Your Data

Your data is used solely to operate the coordination features of SplitHaus:

  • Displaying your name to other members of your shared property
  • Sending reservation confirmation, notification, and account-related emails
  • Occasionally sending product updates or other emails related to your property
  • Enabling property administrators to manage scheduling
  • Improving the reliability and performance of the service
  • Understanding how the app and our marketing pages are used so we can improve them

4. Data Retention

We retain your data for as long as your account is active. If you request account deletion, your authentication account, contact details, notification tokens, and personal profile information will be scheduled for permanent deletion within 30 days. Shared-property scheduling and financial audit records that other members rely on may be retained only after your identity and contact information have been removed, or where retention is required by law.

You can request deletion in Profile → Manage account or use our public account deletion page.

5. Third-Party Services

We rely on trusted third-party providers to run SplitHaus, including for:

  • Hosting, database, and file storage
  • Sign-in and account authentication
  • Subscription billing (when applicable)
  • Transactional and account-related email delivery
  • Product analytics and error monitoring, to understand usage and fix bugs
  • Page-usage analytics on our marketing pages only

Each provider is bound by its own privacy policy governing how it handles data, and we share only what each provider needs to perform its function. We can provide the current list of providers on request.

6. Cookies

We use a cookie to keep you signed in, plus a small number of first-party cookies for product and marketing-page analytics, including remembering how you first found SplitHaus so we can see which channels are working. None of these are advertising or cross-site tracking cookies. We do not share this data with ad networks or track you on other websites.

7. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Object to or restrict processing of your data
  • Data portability (export your reservation history)

To exercise these rights, contact us at [email protected] or use the account deletion feature in your profile settings. You can also use our public deletion request page.

8. Changes to This Policy

We may update this policy from time to time. We will update the "Last updated" date above when changes are made. Continued use of SplitHaus after changes constitutes acceptance of the revised policy.

9. Contact

Privacy questions? Contact us at [email protected].