Effective date: October 14, 2026
SplitHaus exists so a family or group can share a vacation home without stepping on each other. That means the people in your house see your name and your stays, and if your house keeps shared books, your share of the costs. It does not mean anyone else does. We do not sell your information, we do not show ads, and we do not track you around the web.
This policy explains, in detail, what we collect, why, who sees it, how long we keep it, and what you can do about it.
This Privacy Policy describes how the operator of SplitHaus ("SplitHaus," "we," "us") collects, uses, shares, and protects personal information when you use the SplitHaus website at splithaus.com, the SplitHaus mobile apps, our email and calendar integrations, and related features (together, the "Service"), and when we reach out to people who may be interested in SplitHaus.
SplitHaus is a tool for families and groups who share a vacation home. Much of the information in the Service is, by design, shared among the members of a house. This policy explains what that means and what stays private.
For the purposes of European and UK data-protection law, we are the controller of the personal information described here, except where a house administrator decides whose information to enter and who may see it; for those decisions the administrator is independently responsible.
A house administrator or group lead may enter your name, email address, and sometimes a phone number to invite you, assign you to a group, record a stay for you, or record that you paid or owe a shared cost. Members may also upload a receipt or write a note that mentions you. We process this information so the house can function, and we rely on the person entering it to have the right to do so.
We sometimes reach out by mail or online to people who appear to co-own a vacation property. See Marketing to prospective customers for what we collect and from where.
We use personal information to:
We do not sell personal information, do not share it for cross-context behavioral advertising, do not build advertising profiles, and do not use your content or your house's data to train artificial intelligence models. Learning features in Finance (for example "this merchant is usually Utilities") are computed only from your own house's confirmed entries and are never shared across houses.
Sharing a house means sharing information with the people in it. Within a house:
Information is never shared between different houses. If you belong to two houses, each sees only its own data about you.
A house may connect one dedicated checking or savings account so bank activity can be matched to the house's records. When a finance manager chooses to connect:
Plaid's handling of your information, including data it collects from your bank, is described in the Plaid End User Privacy Policy. You can review and manage the apps connected to your bank through Plaid at my.plaid.com.
We keep personal information for as long as your account exists and as needed for the purposes above. Specific rules:
We work to protect your information with measures appropriate to a product that holds a family's calendar and shared books:
No system is perfectly secure. If we learn of a breach that affects your personal information, we will notify you and any regulator as required by law. Please report security concerns to [email protected].
To help with a problem, a SplitHaus support person may view a house or account as you see it. This access is limited to a small number of authorized operators, is read-only by default, is recorded in an audit log including who accessed what and when, and is used only to resolve support requests, investigate abuse, or fix a defect. Support staff do not see bank credentials (we never have them) or full payment card details (Stripe holds them).
Everyone who uses SplitHaus, wherever you live, can ask us to access, correct, export, or delete their personal information, or to restrict or object to how we use it. Email [email protected] from the address on your account, or use the in-app tools described under Your choices. We will verify that the request comes from you (usually by confirming the account email) and respond within 30 days, or sooner where the law requires. We will not treat you differently for exercising a right.
You may use an authorized agent to make a request. We will ask the agent for proof of your written permission and may ask you to confirm the request directly.
The California Consumer Privacy Act gives you the right to know what personal information we collect, use, and disclose; to delete it; to correct it; to opt out of sale or sharing; to limit use of sensitive personal information; and to not be discriminated against. In the last 12 months we have collected the categories below for the business purposes described in this policy and disclosed them only to the service providers listed above. We do not sell personal information and do not share it for cross-context behavioral advertising, and have not done so in the last 12 months. We use sensitive personal information (bank data) only to provide the Finance features a manager asked for, which is a permitted purpose that does not require a limit-use option.
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone number (optional), account and membership IDs, IP address, device push token | Yes |
| Customer records | Billing contact and Stripe customer ID; payment card details are held by Stripe, not us | Yes |
| Commercial information | Subscription status, invoices, referral credits, shared-cost and payment records in Finance | Yes |
| Financial information | If a house connects a bank: account mask, balance, and transactions supplied by Plaid; receipts and payment references members enter | Yes, when Finance or a bank connection is used |
| Internet or network activity | Pages and features used, referring URL, browser and device type, diagnostic logs | Yes |
| Geolocation | Approximate location derived from IP address, and the house time zone | Approximate only |
| Audio, visual, or similar | Photos and documents uploaded to a house guide or as receipts | Yes, if you upload them |
| Inferences | Suggested expense categories or payers learned from a house's own prior entries; fair-access standings computed from a house's calendar | Within a house only |
| Sensitive personal information | Bank account and transaction data (see above). We do not collect government IDs, precise location, health, biometric, or similar data, and we do not use sensitive information to infer characteristics about you | Bank data only, with a manager's consent |
| Protected classifications, biometric, employment, or education information | Not collected | No |
Sources: you, other members of your house, your devices, our service providers (sign-in provider, Stripe, Plaid), and, for prospective customers, public records and licensed lists as described below.
Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws have similar rights to access, correct, delete, obtain a copy of, and opt out of targeted advertising, sale, or profiling. We do not engage in targeted advertising, sale, or profiling that produces legal or similarly significant effects. If we deny a request, you may appeal by replying to our response; we will answer the appeal within the time your state's law requires and tell you how to contact your state attorney general if you are unsatisfied.
You have the rights of access, rectification, erasure, restriction, portability, and objection, and the right to withdraw consent at any time without affecting earlier processing. You also have the right to lodge a complaint with your local supervisory authority. We do not make automated decisions with legal or similarly significant effects. Our services are hosted in the United States; see the next section.
SplitHaus is operated from the United States and our database, file storage, and service providers are located there. If you use the Service from outside the United States, your information is transferred to and processed in the United States, where privacy laws may differ from those of your country. For transfers from the EEA, UK, or Switzerland we rely on the European Commission's Standard Contractual Clauses, the UK Addendum, and the equivalent Swiss mechanisms with our providers, together with the Data Privacy Framework where a provider is certified. You can request a copy of the relevant safeguards by emailing [email protected].
The Service is for adults. We do not knowingly collect personal information from children under 13, and people under 18 may not hold an account. A member may record that children are part of a stay or, for example, note a grandchild's name on a house-guide page; that information is entered by an adult and belongs to the house. If you believe a child has created an account, email [email protected] and we will delete it.
To find families who might want SplitHaus, we sometimes identify vacation properties that appear to be owned by more than one person or by a family trust or LLC, and send a letter or postcard to the property or its owners. For that we may collect and keep:
We may use a third-party AI service to help draft the wording of a landing page tailored to a market or to a mailer recipient. The information sent for that purpose is limited to the market description and, for a personalized page, the recipient's name, city, and property type. It is not used to train the provider's models.
We do not send marketing email to people who have not asked for it. We never sell or rent prospect lists. To stop receiving mail from us or to have your prospect record deleted, email [email protected] with the address on the mailer, or use the opt-out instructions printed on it. We keep a minimal suppression record (the address, and if you give it, your name) so we can honor the request.
We may update this policy as the Service or the law changes. We will post the new version with a new effective date. If a change materially reduces your rights or materially expands what we collect or how we share it, we will notify active account holders by email or in the app at least 14 days before it takes effect. Your continued use of the Service after the effective date means you accept the revised policy.
Privacy questions, requests, and complaints: [email protected]. General support: [email protected].
If you are in the EEA, UK, or Switzerland and believe we have not resolved your concern, you may contact your local data-protection authority.