Terms of Service

1. This agreement

These Terms of Service (the "Terms") are a binding agreement between you and the operator of SplitHaus ("SplitHaus," "we," "us," or "our"). They govern your use of the SplitHaus website at splithaus.com, the SplitHaus mobile apps, our email and calendar integrations, and every related feature (together, the "Service").

By creating an account, accepting an invitation to a house, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which explains how we handle personal information and is part of these Terms. If you do not agree, do not use the Service.

Please read the Dispute resolution section. It requires most disputes to be resolved by individual binding arbitration rather than in court, and it waives the right to bring or join a class action. You may opt out of arbitration within 30 days as described there.

2. Who may use the Service

You must be at least 18 years old and able to form a binding contract to hold a SplitHaus account. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 13. A house may, of course, record stays for a whole family, including children, as part of a member's reservation; the account itself must belong to an adult.

If you use the Service on behalf of a family trust, an LLC, or another entity that owns the property, you represent that you have authority to bind that entity, and "you" includes it.

3. Accounts and sign-in

You sign in with an email address or a supported sign-in provider. Our sign-in is operated by a third-party identity provider on our behalf. Keep your sign-in method secure, keep your contact information accurate, and tell us promptly at [email protected] if you believe your account has been used without your permission. You are responsible for activity under your account.

Some features issue private links or tokens that act as credentials, such as personal calendar-feed URLs, invitation links, and join codes. Anyone who has one of these can use it, so treat them like a password and do not post them publicly. You can regenerate them from the app.

4. Houses, members, and administrators

The Service is organized around "houses" (also called properties). Each house has its own members, groups, calendar, settings, and billing. The person who sets up a house becomes its first administrator.

Administrators decide who belongs to a house, what role each member has, how time is shared, and which features are turned on. Because members of a house necessarily see one another's names, stays, and other shared records, administrators are responsible for inviting only people who should have that access and for having a lawful basis to enter other people's information into a house. We provide the tools; the house decides how to use them.

A house administrator can remove members, change settings, cancel the subscription, and ask us to permanently delete the house, which removes it for every member. Group leads (where a house uses groups) can manage their own group's members and time. Members can see and act on what their role allows.

SplitHaus does not arbitrate disagreements between co-owners or family members, does not determine who is entitled to use a property, and does not act as anyone's agent or fiduciary. Your house's ownership agreement, operating agreement, or family understanding controls those questions; SplitHaus records what your house decides.

5. What the Service is and is not

SplitHaus helps groups of people who share a vacation property coordinate their time there and, if they choose, keep track of shared costs. The Service is a coordination and record-keeping tool.

The Service is not:

• a property-management, rental, or hospitality service;
• a system of record for legal ownership, title, or occupancy rights;
• a bank, payment processor, escrow agent, money transmitter, or lender;
• a provider of legal, tax, accounting, investment, or financial advice.

Scheduling and allocation features apply the rules your house configures. They do not guarantee any particular outcome and do not create or change anyone's legal rights in the property.

6. Finance features and bank connections

A house may turn on Finance to record shared costs, dues, stay charges, plans, savings goals, and who owes whom. These are records your house keeps for itself. SplitHaus does not hold, move, or settle money. Payments between members happen outside the Service (for example by check, bank transfer, or a peer-to-peer payment app), and a "payment" in SplitHaus is a report or confirmation entered by a person, not a transfer we performed.

Bank connections. A finance manager or administrator may connect one dedicated house checking or savings account through Plaid Inc. ("Plaid"). The connection is read-only: it can retrieve balances and transactions but cannot withdraw, transfer, or pay money. By connecting an account you confirm that (a) you are authorized to share that account's data with the other managers and administrators of the house, (b) the account is used for the house's shared costs rather than as a personal account, and (c) you agree to Plaid's End User Privacy Policy. You may pause or remove a connection at any time from Finance. Removing it stops new data from arriving and asks Plaid to revoke our access, but records already saved to the house remain part of its books.

Accuracy and reliance. Finance figures are only as accurate as the entries your house makes. Where the Service suggests a category, payer, match, or amount, the suggestion takes effect only when a person confirms it, and you are responsible for reviewing it. Do not rely on SplitHaus as your sole record for tax, legal, or accounting purposes.

7. Free trial, subscriptions, and billing

Per house. Subscriptions are per house. One subscription covers one house and everyone who shares it. A second house needs its own subscription, even on the same account.

Free trial. New houses start with a free trial. No payment method is collected to start a trial and you are never charged automatically when it ends. The length of the trial and the current price are shown in the app and on our pricing page before you subscribe. If a trial ends without a subscription, members can still view the calendar and existing records, but new bookings and calendar changes pause until the house subscribes.

Paid subscriptions. Paid subscriptions are billed in U.S. dollars, once per year, in advance, through our payment processor, Stripe, Inc. ("Stripe"). Checkout shows the exact amount and first charge date before you confirm. Subscriptions renew automatically at the end of each annual term at the then-current price unless cancelled before the renewal date. Stripe stores your payment details; we do not.

Cancelling. A house administrator can cancel at any time from the house's Billing page. Cancellation stops future renewals; the house keeps paid access through the end of the term already paid for, and then returns to the read-only state described for an expired trial.

Refunds. Except where required by law or stated otherwise at checkout, payments are non-refundable and we do not prorate partial years. If you believe you were charged in error, contact [email protected].

Failed payments. If a renewal payment fails, the house may be limited to read-only access until payment is completed, and the subscription may be cancelled if it is not.

Price changes and taxes. We may change prices for future terms and will notify the house's billing contact before a change takes effect at renewal. Prices exclude taxes; where we are required to collect them, they are added at checkout.

8. Referral credits

From time to time we offer referral rewards. The current reward, who qualifies, and when it is applied are described in the app. Rewards are credit toward future SplitHaus subscription charges only; they have no cash value and cannot be transferred or redeemed for money. We may cap, change, or end the program at any time for future referrals, and may revoke rewards obtained through self-referral, fake accounts, misleading promotion, spam, or other abuse.

9. Your content

You and your house own the content you add to the Service: names, notes, reservations, house-guide pages, photos, receipts, attachments, finance entries, and the like ("Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, and back up Content solely to operate, secure, support, and improve the Service and as the Privacy Policy describes. This license ends when the Content is deleted from our systems, subject to the retention rules in the Privacy Policy. We do not use your Content to train artificial-intelligence models.

You are responsible for your Content and for having the right to share it with the other members of your house. Do not upload content that is unlawful, infringes someone else's rights, or contains malware.

Content you add to a house belongs to that house's shared record. Other members may see it according to their role, and it can remain in the house after you leave, as described under Leaving, removal, deletion, and termination and in the Privacy Policy.

10. Acceptable use

You agree not to, and not to help anyone else to:

• use the Service for any unlawful purpose or in violation of these Terms;
• access or attempt to access another house, member, or account you are not authorized to see;
• circumvent, probe, or test the security, rate limits, or access controls of the Service;
• scrape, crawl, or bulk-export the Service other than through features we provide for that purpose;
• interfere with the Service or impose an unreasonable load on it;
• impersonate another person, misrepresent your role in a house, or misrepresent your affiliation with us;
• use the Service to send spam or unsolicited communications, including through invitations, share links, or referral links;
• reverse engineer or copy the Service, except to the extent the law allows despite this restriction;
• use the Service to operate a short-term rental or hospitality business for the public, or resell access to the Service;
• upload content that is infringing, defamatory, harassing, or otherwise harmful.

We may investigate suspected violations and may remove content, limit features, or suspend or terminate accounts and houses that violate these Terms.

11. Notifications and connected services

Notifications. We send emails, and if you install the mobile app and allow it, push notifications, about activity in your houses. You can change notification preferences in your profile and unsubscribe from non-essential email with the link in each message. Some messages are necessary to operate your account (for example billing receipts, security notices, and changes to these Terms) and cannot be turned off while you have an account.

Connected services. Services you choose to connect to SplitHaus, such as your bank, your calendar app, or your sign-in provider, are governed by their own terms and policies. We are not responsible for them, and information they supply may be delayed or incomplete.

12. Mobile apps

The SplitHaus mobile apps are provided under these Terms and, additionally, the usage rules of the app store you got them from (Apple App Store or Google Play). Apple and Google are not parties to these Terms, have no obligation to provide support or maintenance for the apps, and are not responsible for any claim relating to the apps. To the extent the app store's terms conflict with these Terms, the store's terms control for the store's own minimum requirements only. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS app.

The apps may ask permission to send notifications, add stays to your device calendar, or share links through your device. Each permission is optional and can be changed in your device settings.

13. Changes to the Service

We are a small product that improves continuously. We may add, change, or remove features, including features labelled beta, early access, or pilot, which may be less reliable than the rest of the Service. If we discontinue a feature that materially affects a paid house, we will give reasonable notice and, where appropriate, a way to export the affected data.

14. Our intellectual property

The Service, including its software, design, text, graphics, logos, and the SplitHaus name and marks, is owned by us or our licensors and protected by intellectual-property laws. These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the Service for your house's own non-commercial coordination in accordance with these Terms. All other rights are reserved. If you send us feedback or suggestions, you agree we may use them without obligation to you.

15. Third-party services we rely on

We use third-party providers to run the Service, including hosting, databases and file storage, sign-in, payments, bank connectivity, email delivery, error monitoring, and analytics. They are listed in the Privacy Policy. Their availability affects ours, and we are not liable for outages or changes on their side that are outside our reasonable control.

16. Privacy

Our Privacy Policy explains what we collect, how we use and share it, how long we keep it, and the choices and rights you have. By using the Service you acknowledge it. Where you enter other people's information into a house, you are responsible for having the right to do so.

17. Leaving, removal, deletion, and termination

You can leave. You may stop using the Service at any time. You can request deletion of your account from Profile, Manage account, or from our account deletion page. Deletion removes your access to every house and permanently deletes your account and personal data within 30 days, as described in the Privacy Policy. Shared house records that other members rely on (for example who stayed when, and the house's financial history) are kept with your identity removed. You may cancel a pending deletion request during that window by emailing [email protected].

A house can remove you. Administrators can remove a member from a house. Your account and other houses are unaffected.

A house can be deleted. A house administrator can ask us to delete a house by emailing [email protected]. Once we confirm the request with the house's administrators, that permanently removes its calendar, settings, finance records, attachments, and memberships for every member and cannot be undone. Administrators should export anything the house needs before asking.

We can suspend or terminate. We may suspend or terminate your access, or a house, if you materially breach these Terms, if required by law, if we reasonably believe there is a security or abuse risk, or if a subscription remains unpaid. Where practical we will give notice and a chance to cure. We may also discontinue the Service as a whole on at least 60 days' notice, during which houses can export their data.

Sections that by their nature should survive (including Content license for retained records, payment obligations incurred, disclaimers, limitation of liability, indemnification, dispute resolution, and general terms) survive termination.

18. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any information in it will be accurate, complete, or reliable. Bank data is supplied by your financial institution through Plaid and may be delayed, incomplete, or corrected by the institution.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. Nothing in these Terms limits rights you have as a consumer that cannot be waived by contract.

19. Limitation of liability

To the fullest extent permitted by law, the operator of SplitHaus and its owners, officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of use, loss of data, loss of profits, or loss of goodwill, arising out of or relating to the Service or these Terms, however caused and under any theory of liability, even if advised of the possibility.

Our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount your house paid us for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

These limitations do not apply to liability that cannot be limited by law, including liability for gross negligence, willful misconduct, or fraud where applicable law prohibits limiting it.

20. Indemnification

You agree to defend, indemnify, and hold harmless the operator of SplitHaus and its owners, officers, employees, and contractors from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising from your Content, your use of the Service in violation of these Terms or the law, your violation of another person's rights (including entering their information into a house without authority), or any dispute between you and another member or co-owner of a property. We may take over the defense of any matter subject to indemnification, in which case you agree to cooperate.

21. Dispute resolution: informal resolution, arbitration, and class waiver

Talk to us first. Before starting any formal proceeding, you agree to email [email protected] with your name, the house involved, a description of the issue, and what you are asking for, and to work with us in good faith for at least 60 days to resolve it. We will do the same for any claim we have against you, using the email on your account. Most issues can be sorted out this way.

Binding arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including its formation, breach, termination, enforcement, interpretation, or validity) will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, except as modified here. The Federal Arbitration Act governs this section. The arbitrator, not a court, decides all questions of arbitrability. Arbitration will be seated in the U.S. state in which the operator of SplitHaus is organized, but hearings may be conducted by video or telephone, or in your home county if you prefer. For claims under US$10,000 you may choose to proceed on documents only. We will pay the AAA filing, administrative, and arbitrator fees for claims you bring that total less than US$10,000 unless the arbitrator finds the claim frivolous. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may (a) bring an individual action in small-claims court, or (b) seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized access to the Service, without first arbitrating.

No class actions. You and we agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, collective, or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of representative proceeding. If this class waiver is found unenforceable for a particular claim, that claim (and only that claim) will be severed and heard in court, and the rest of this section remains in effect.

Your right to opt out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first accept these Terms, stating your name, the email on your account, and that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

If arbitration does not apply. If you have opted out, or if this section is found unenforceable, any dispute will be brought exclusively in the state or federal courts located in the U.S. state in which the operator of SplitHaus is organized, and you and we consent to their personal jurisdiction and venue. Either party may still bring an individual action in small-claims court.

Any claim must be filed within one year after it arose, or it is permanently barred, except where the law does not allow this limit.

22. Governing law

These Terms are governed by the federal laws of the United States and the laws of the U.S. state in which the operator of SplitHaus is organized, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you live outside the United States, you are responsible for complying with your local laws, and you may have additional consumer rights under them that these Terms do not take away.

23. Changes to these Terms

We may update these Terms. When we make a material change we will post the revised Terms with a new effective date and, for active accounts, notify you by email or an in-app notice at least 14 days before the change takes effect. Changes required by law, or that only add new features or clarify existing text, may take effect immediately. Continued use after the effective date means you accept the revised Terms. If you do not agree, stop using the Service and, if you wish, request deletion of your account before the change takes effect.

A change to the dispute-resolution section does not apply to any dispute of which either party had notice before the change took effect.

24. General terms

• Entire agreement. These Terms, the Privacy Policy, and any pricing or feature-specific terms presented in the Service are the whole agreement between you and us about the Service and replace any prior agreement.
• Severability. If any part of these Terms is held unenforceable, the rest remains in effect and the unenforceable part is enforced to the maximum extent permitted.
• No waiver. Our not enforcing a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets, or to an affiliate, and will post notice of any such change.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including outages of our providers, internet failures, natural disasters, labor disputes, or government action.
• Export and sanctions. You may not use the Service if you are located in, or are a national of, a country subject to comprehensive U.S. sanctions, or if you are on a U.S. government restricted-party list.
• Notices. We may notify you by email to the address on your account or by notice in the Service. Notices to us go to [email protected].
• No third-party beneficiaries. Except as stated under Mobile apps for Apple, these Terms create no rights for anyone other than you and us.
• Interpretation. Headings are for convenience. "Including" means "including without limitation."

25. Contact

Questions about these Terms? Email [email protected]. For privacy matters, email [email protected].